STORE POLICY

We want to ensure that you have a safe and enjoyable shopping experience with us. Here are our policies:

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Order Processing:

• Orders will be processed and shipped within 5 business days unless it's a customized request.

• Customized requests will take longer to process and the delivery time will vary between 2 weeks to 3 months depending on the item and quantity.

 

Shipping:

• Shipping costs will be calculated based on your location and will be added to your order total.

• Shipping time will depend on your location and the shipping method chosen at checkout.

• We are not responsible for any customs or duties that may apply to international orders.

 

Returns and Refunds:

• If you're not satisfied with your purchase, you have 14 days after receiving the item to request a return.

• To be eligible for a return, the item must be in the same condition you received it and in its original packaging.

• Contact us at casagrimmstudio@gmail.com to request a return. We'll provide instructions on how and where to send your package.

• Shipping costs for returns are the responsibility of the customer and the tracking number should be communicated to us via email.

 

Damages:

• If your item arrives damaged, please contact us within 3 business days of receiving it.

• We may request photos of the damage and will do our best to resolve the issue.

 

Product Variations:

• Since our products are handmade, there may be variations in color, size, and appearance from what's pictured on our website.

• These variations are part of the beauty of handmade ceramics and we believe they add to the unique character of each piece.

 

Data Privacy Protection:

• At Casa Grimm, we take data privacy very seriously and comply with the General Data Protection Regulation (GDPR).

• We only collect the necessary personal information required to process and fulfill your order.

• We will never sell or share your personal information with third parties, except for the purpose of processing your order or complying with legal requirements.

• We use secure technologies to protect your personal information and have measures in place to prevent unauthorized access, disclosure, or alteration.

• By using our website and providing your personal information, you consent to our collection and use of your information in accordance with our Privacy Policy.